County Wexford Excellence in Customer Experience Award

Proudly Sponsored by:

Objective

This award recognises businesses across all sectors that demonstrate an extraordinary commitment to putting customers first. It celebrates those who deliver exceptional customer experiences (CX) and interactions, whether the customer is a buyer, supplier, or internal stakeholder.

Application Questions

Briefly describe your business and your approach to customer experience.
What initiatives or strategies have you implemented to deliver an exceptional customer experience in 2024?
Provide an example of how your business went above and beyond to meet a customer’s needs. What impact did this have?
How do you gather and act on customer feedback to continuously improve your service or offerings?

Note

Providing measurable performance indicators, such as customer satisfaction scores, retention rates, or revenue growth % linked to CX efforts, will help the evaluators assess your application. Your application will be assessed in the context of the size and resources of the business.

Company/Individual Information

Name of Company *

Note – please use the group name you wish to be used in publicity

Applicant Name *

Position in Group *

Phone Number *

Mobile Phone *

Email Address *

Website

Mailing Address *

Year Group Established *

Number of voluntary members (those involved in the committee or in directing the work of the group) *

Detailed Information

Please provide clear and concise information in each of the following areas. These criteria have been agreed by the Judges and will form the basis of the interview process.

1. Briefly describe your business and your approach to customer experience. *

2. What initiatives or strategies have you implemented to deliver an exceptional customer experience in 2024? *

3. Provide an example of how your business went above and beyond to meet a customer’s needs. What impact did this have? *

4. How do you gather and act on customer feedback to continuously improve your service or offerings? *

Consent *

I Consent

I hereby consent, if selected as a County Wexford Business Awards shortlisted applicant or winner, to the release and use of my name, business name, and photographs taken of me, with the understanding that no compensation will be provided for such use. All competitive and financial information shall remain confidential unless I give express written approval for its release. Furthermore, I confirm that the information I have provided in this application is true and complete to the best of my knowledge. I acknowledge that whilst every care has been taken to ensure that advice and feedback given on this programme is correct, neither County Wexford Chamber nor our sponsors will accept any responsibility for loss, damage, etc., arising from or occasioned by the implementation of such advice.

Completed application forms must be submitted online by 5.00pm on FRIDAY, February 14, 2025.

An independent judging panel will review all applications received and shortlisted applicants will be contacted.

ALL SUCCESSFUL APPLICANTS MUST BE AVAILABLE FOR INTERVIEW ON TUESDAY, APRIL 8th, at Whites of Wexford Hotel | Business Centre – time will be advised. Telephone Interviews are NOT an option.

County Wexford Business Awards Gala Ceremony

Friday, May 23, 2025 | Whites of Wexford Hotel, Abbey Street, Wexford Dress: Black Tie Drinks Reception: 6.45pm sharp Seated: Promptly 7.30pm

Tickets: €120 plus VAT per person

Company/Individual Information

Company / Trading Name *

Note – please use company name you wish to be used in publicity

Applicant Name *

Position in Company *

Phone Number *

Mobile Phone *

Email Address *

Website

Company Address *

Year Company Established

No. of Full Time Employees

No. of Part Time Employees

Give clear and concise information in each of the following areas. This criterion will form the basis of the judges decision.

• Tell us about your business. Demonstrate the Corporate Social Responsibility ethos of your organisation in terms of products or services offered or delivery mechanisms that bring added value to your business environment, community, workplace or charity partnership through engagement activities. *

• Highlight the benefits generated by your business acting responsibly for the wider community, locally, regionally or nationally. *

• Showcase details of any collaborative working arrangements, joint ventures, or other initiatives undertaken with other County Wexford regional, national, or international businesses, organisations, clubs, societies. *

• Outline your organisations policies/commitments/ investment, formal and informal, that ensure the consistent delivery of your added value service and how you monitor customer feedback. *

• Outline details of any specific staff training and development programmes or investment in harnessing the new skills, knowledge, competencies of industry best practice in developing Corporate Social Responsibility. *

• Tell us about your engagement and consultancy experiences and activities, both online and offline, that demonstrate the impact of your work on your work place environment, morale, motivation, communications, learning, image, partnership relationships, the community, staff well-being or other measures of success. *

• Briefly outline your vision for how your organisation can continue to contribute to creating a better society going forward. *

• Outline what measures you currently have in place that reduce your carbon footprint, highlighting your key sustainability measures and the initiatives you take to keep your employees engaged and motivated to ensure you offer greener products or services going forward? *

• In addition to all that your business currently does for your community, please describe your future plans for the next five years including a description of your over all goal and vision. *

Consent *

I consent

I hereby consent, if I am selected as a County Wexford Business Awards shortlisted applicant or winner, to the release and use of my name, business name, and photographs, which may be taken of me, and I agree that no compensation shall be due to me or my company for such usage. However, all competitive and financial information shall remain confidential unless I give express written approval for its release. Furthermore, I confirm that the information provided to and with this application is true and complete to the best of my knowledge and belief. I acknowledge that whilst every care has been taken to ensure that advice/feedback given on this programme is correct, neither County Wexford Chamber nor our sponsors will accept any responsibility for loss, damage, etc., arising from or occasioned by the implementation of such advice.

Completed application forms must be submitted online by 5.00pm on FRIDAY10^th March 2023.
An independent judging panel will review all applications received & shortlisted applicants will be contacted.

ALL SUCCESSFUL APPLICANTS MUST BE AVAILABLE FOR INTERVIEW ON THURSDAY 23^rd March at Clayton whites Hotel | Business Centre – time will be advised. Phone Interviews are NOT an option.

County Wexford Business Awards Gala Ceremony
Friday, 5^th May 2023| Clayton Whites Hotel, Abbey Street, Wexford
Dress: Black Tie
Drinks Reception: 6.45 pm sharp
Seated: Promptly 7.30 pm
Music: Divine Invention

Tickets: €105 plus VAT each / Corporate Tables of 10 €1000 plus VAT